Thank you for choosing Omni Vila. We specialize in women's skirts designed for everyday elegance and versatile styling. This Shipping Policy explains how we process and deliver your order.

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Order Processing

Once your order has been placed, our team carefully reviews and prepares it for shipment.

Processing Time

• 1–3 business days
• Orders placed on weekends or public holidays begin processing on the next business day.

During busy shopping periods, product launches, or seasonal promotions, processing may require a little longer.

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Delivery Time

Estimated delivery after dispatch:

Delivery estimates are not guaranteed and may vary due to customs procedures, weather conditions, transportation delays, or local carrier operations.

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Shipping Confirmation

When your parcel is dispatched, you will receive an email containing:

• Shipping confirmation
• Tracking number (when available)
• Tracking instructions

Tracking information may require 24–72 hours before becoming active.

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Shipping Partners

Depending on the destination, shipments may be transported through different international logistics providers before being handed over to local delivery companies for final delivery.

This allows us to provide efficient worldwide service while maintaining secure transportation.

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Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If an address is entered incorrectly:

• shipping delays may occur;
• additional shipping fees may apply;
• undeliverable parcels may be returned.

Omni Vila cannot guarantee replacement or refund for deliveries affected by incorrect customer information.

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Customs & Import Duties

International orders may be subject to customs inspections or local import taxes depending on the destination country.

Any applicable duties, VAT, customs fees, or import charges are determined by local authorities and remain the responsibility of the customer.

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Delivery Attempts

If the carrier is unable to complete delivery:

• additional delivery attempts may be made;
• the parcel may be held at a local collection point;
• the shipment may eventually be returned if not collected.

Please monitor your tracking information to avoid unnecessary delays.

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Lost Shipments

If your tracking has not been updated for an unusually long period, please contact us.

Our support team will investigate directly with the shipping carrier and work toward the most appropriate resolution.

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Damaged Parcels

If your package arrives visibly damaged:

• photograph the package before opening it;
• keep all packaging materials;
• contact us within 48 hours of delivery.

This helps us coordinate an investigation with the carrier.

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Split Shipments

Orders containing multiple products may occasionally arrive in separate packages.

This happens when products are shipped from different fulfillment locations or become available at different times.

No additional shipping charges apply.

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Order Changes

If you need to modify or cancel your order, contact us immediately.

Requests can only be accommodated before the order enters fulfillment.

Once shipment has begun, changes are no longer possible.

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Contact

Omni Vila

Email: omnivila@outlook.com

Phone: +39 375 549 1439

Address: Via Milano 107, 25126 Brescia BS, Italy